February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

High response time
At around 3:45PM PST, a script run to migrate data to a new system caused high response times for some users. The issue lasted less than 5 minutes. We will be changing our testing procedures as a result to ensure this does not happen again.
Dec 7, 15:51 PST

November 2016

No incidents reported for this month.

October 2016

hirefrederick.com site unavailable to some users due to DYN / AWS outage
This incident has been resolved.
Oct 21, 09:30-14:14 PST

September 2016

No incidents reported for this month.

August 2016

Issues booking appointments from Frederick - Booker customers
This incident has been resolved.
Aug 23, 13:51-16:52 PST
AWS service issue affecting online booking through hirefrederick.com
An AWS service we use as part of our online booking process is experiencing issues. We have routed around the issue until they provide a resolution. Customers may have experienced online booking issues from Frederick offers for approximately 45 minutes today between 11:45AM and 12:30PM PST.
Aug 11, 12:46 PST

July 2016

No incidents reported for this month.

June 2016

Database upgrade
This evening around 9:00PM PST we upgraded our main database during scheduled maintenance. There was 2 minutes of scheduled downtime associated with the upgrade.
Jun 11, 21:37 PST

May 2016

No incidents reported for this month.

April 2016

Online booking and account registration issues
There was an issue causing online booking and account registration to be unavailable for some customers. The issue caused some customers to see an error page while attempting to log in to book an appointment or register a new account. The issue has been resolved.
Apr 23, 21:00 PST

March 2016

Slow response times
This incident has been resolved.
Mar 9, 09:00-10:47 PST

February 2016

No incidents reported for this month.

January 2016

No incidents reported for this month.

December 2015

No incidents reported for this month.

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

High load times accessing Frederick
Our hosting provider has reported the issue has been resolved.
Sep 20, 09:56-10:31 PST

August 2015

No incidents reported for this month.

July 2015

DNS issues affecting hirefrederick.com
We have been notified the issues has been resolved.
Jul 6, 15:44-15:51 PST